Privacy Policy

Last Updated: October 14, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

Privacy Policy for Ful2Win App

  1. Introduction

    Welcome to the Ful2Win App ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery partner mobile application ("App"). This policy is specifically designed for delivery partners who use our platform to fulfill food delivery orders.

    Important: This app is intended for delivery partners only. By using this app, you acknowledge that you are a registered delivery partner with Ful2Win.
  2. Information We Collect

    2.1 Partner Information

    • Personal Details: Name, email address, phone number, profile picture
    • Identity Verification: Government ID, driving license, vehicle registration
    • Banking Information: Bank account details for payment processing
    • Emergency Contacts: Contact information for emergency situations
    • Work Preferences: Availability, preferred working hours, service areas

    2.2 Location and Tracking Information

    • Real-time Location: GPS coordinates during active delivery sessions
    • Background Location: Location tracking when the app is running in the background during deliveries
    • Route Information: Delivery routes, travel time, distance covered
    • Service Areas: Geographic areas where you provide delivery services

    2.3 Delivery and Performance Data

    • Order Information: Delivery details, pickup and drop-off locations
    • Performance Metrics: Delivery times, completion rates, customer ratings
    • Earnings Data: Payment history, tips, incentives, deductions
    • Work Sessions: Login/logout times, active hours, break periods

    2.4 Device and Technical Information

    • Device Data: Device type, operating system, app version
    • Usage Analytics: App features used, performance data, crash reports
    • Camera Access: For order verification, proof of delivery photos
    • Network Information: IP address, connection type, network performance
  3. How We Use Your Information

    3.1 Service Operations

    • Order Assignment: Match you with nearby delivery orders
    • Route Optimization: Provide efficient delivery routes
    • Real-time Tracking: Enable customers and restaurants to track deliveries
    • Performance Monitoring: Track delivery performance and service quality

    3.2 Payment and Compensation

    • Earnings Calculation: Calculate delivery fees, tips, and incentives
    • Payment Processing: Process payments to your bank account
    • Tax Reporting: Generate tax documents and earnings reports

    3.3 Safety and Security

    • Identity Verification: Verify your identity and eligibility
    • Emergency Response: Provide assistance during emergencies
    • Fraud Prevention: Detect and prevent fraudulent activities
    • Safety Monitoring: Monitor for unsafe driving or delivery practices

    3.4 Communication

    • Order Notifications: Send delivery assignments and updates
    • Customer Communication: Enable communication with customers
    • Support Services: Provide customer and technical support
    • Platform Updates: Inform about app updates and policy changes
  4. Information Sharing and Disclosure

    4.1 Service Operations

    • Customers: Your name, photo, location, and estimated arrival time
    • Restaurants: Your contact information and location for order coordination
    • Ful2Win Platform: Performance data for quality assurance

    4.2 Third-Party Services

    • Google Maps: Location data for navigation and tracking
    • Firebase: Data storage and real-time synchronization
    • Payment Processors: Banking information for payment processing
    • Analytics Services: Aggregated usage data for app improvement

    4.3 Legal and Safety

    • Law Enforcement: When required by law or for safety investigations
    • Emergency Services: During emergency situations
    • Legal Proceedings: In response to court orders or legal processes
  5. Location Data and Background Tracking

    Background Location Tracking: This app may collect location data even when not in use to enable real-time delivery tracking and route optimization. You can disable this in your device settings, but it may affect your ability to receive delivery assignments.

    • Purpose: Real-time tracking for customer transparency and safety
    • Duration: Only during active delivery sessions
    • Control: You can pause tracking when not available for deliveries
    • Data Retention: Location history is retained for 90 days for performance analysis
  6. Data Security and Protection

    • Encryption: All data is encrypted in transit and at rest
    • Access Controls: Strict access controls for personal information
    • Regular Audits: Security measures are regularly reviewed and updated
    • Secure Infrastructure: Data stored on secure cloud platforms (e.g., Firebase)
    • Payment Security: Banking information is handled with PCI DSS compliance
  7. Your Rights and Controls

    • Access: Request access to your personal and performance data
    • Correction: Update your profile and banking information
    • Data Portability: Request a copy of your data
    • Location Control: Manage location sharing preferences
    • Communication Preferences: Control notification settings
    • Account Deletion: Request deletion of your delivery partner account
  8. Data Retention

    • Active Partnership: Data retained while you're an active delivery partner
    • Performance Data: Retained for 2 years for quality assurance
    • Financial Records: Retained for 7 years for tax and legal compliance
    • Location Data: Retained for 90 days for route optimization
    • Account Deletion: Most data deleted within 30 days of account closure
  9. Third-Party Integrations

    Our app integrates with the following services:

    • Google Maps Platform: Navigation and location services
    • Firebase: Real-time database and authentication
    • Cloud Storage: Secure file and image storage
    • Push Notification Services: Order and system notifications
    • Analytics Platforms: App performance and usage analytics
  10. Compliance and Legal

    • Data Protection: Compliant with applicable Indian data protection laws
    • Labor Laws: Adherence to applicable labor and gig economy regulations
    • Tax Compliance: Support for tax reporting and compliance
    • Safety Regulations: Compliance with food safety and delivery regulations
  11. Changes to This Privacy Policy

    We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify delivery partners of significant changes through the app or email. Continued use of the app after changes constitutes acceptance of the updated policy.

  12. Contact Us

    For questions about this Privacy Policy or your data, please see the Contact section at the end of this page.

  13. Governing Law

    This Privacy Policy is governed by the laws of India. Any disputes will be subject to the jurisdiction of Indian courts.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

We may share Your personal information in the following situations:

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.